What is your return policy?
All sales are final. Any discrepancy in the order received must be reported within 5 days upon receipt of the goods. Any returns must be reported within 10 days of receipt of goods. We only accept return if there is a defect due to the manufacturing process.
Is it secure to buy from this web site?
Yes. SSL (secure order protection, secure certificate or digital certificate) is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of information. A locked security icon on the browser shows that the connection is encrypted.
Once I place my order, how long will it take before I receive it?
Please allow us approximately 2 weeks to process & ship your order from the time you've received order confirmation. There may be rare occasions where there may be a delay in shipping due to our distributors stock, etc. But you will be notified immediately of the delay. We ask that you allow additional delivery time for the holidays.
What if an item becomes BACKORDER after my order has been placed?
Unfortunately that can happen since we ship directly from our warehouse and they don't usually know what is or isn't in stock right away until they begin packing your order, so we do apologize for that inconvenience. The customer's satisfaction is VERY important to us, so we usually offer a couple of alternatives or offer FULL REFUND for that item (only) that is not available (THIS WOULD BE THE ONLY EXCEPTION FOR A FULL REFUND).